Conditions of Enrollment

(Please read before you sign the application form)

1. Definition:
1.1

The Course / Composite Package Offer (CPO) fees will be refunded only in the following circumstances, if:
The first day of registration for the course in which the student is enrolled. 

2. Course Fees:
2.1

All course fees may be paid in AED / USD by Cash, Cheque, Credit/ Debit Card or by Electronic Fund Transfer (EFT), to the official ICCA Dubai account, whichever is convenient.

2.2

Course Fees must be paid in full before the commencement of the program.

2.3

ICCA Dubai will not be responsible for any money paid to any representatives or other individuals not formally authorised by ICCA Dubai.

2.4

All bank transfer charges and other incidental charges, as may be applicable, are payable extra, in actual, by the candidate.  

2.5

Cheque Recall / Return: Please note a charge of AED 500 is payable if a cheque is recalled from the bank or is returned due to insufficient funds or any other reasons.

a. If the returned / unpaid cheque is not paid / settled before the course start date, then the course will automatically stand cancelled.

3. Cancellation and Refunds:
3.1

The Course Fees for Artisanal Programs will be refunded only if ICCA Dubai cancels the course in which the student is enrolled;

3.2

ICCA Dubai will refund the approved amounts within 8 weeks after notice of cancelation.

3.3

Refunds will only be transferred through normal banking channels to the person who paid the course fees in their source country, e.g., if the financial sponsor of the student has paid the course fees, the refund will only be transferred to their bank account in their home country.

3.4

The Course Fees for Artisanal Programs will NOT be refunded in the following circumstances, if:

  1. The student cancels their enrolment.
  2. The student discontinues the course for any reason after the commencement of the course program.
  3. The course start date is deferred or the course is cancelled due to unforeseeable events or unavoidable circumstances, such as Acts of God and not limited to natural disasters, epidemics or pandemics, war, fire, among others, and directives issued by UAE Governing bodies. If in the case a course has been availed through Special Offers or Promotions, Online or Offline and Events.  
  4. The Course or Course Fees are not transferrable.
4. Cancellation of Class / Change of Date

Enrolled students should inform ICCA Dubai a minimum of 72 hours in advance via e-mail, phone call or SMS (text message) if they want to cancel a class or request for the change of date for a class. If formal intimation is not received within 72 hours of a scheduled class, the student shall be considered Absent or No Show for the class, resulting in the class being automatically cancelled and all class fees forfeited in full.  

5. Course Program and Class Plans
5.1

Menu plans of one Course program are not interchangeable with the Menu plans of another Course Program. In short, any kind of combination of course plans or activities is not permissible.

5.2

Items listed within a class plan menu are not changeable.

6. Validity of Course Programs:
6.1

The ICCA Dubai Artisanal course registration is valid for a time span of 3 months from the date of registration. All classes must be completed well within the given period, beyond which the program would be considered cancelled and all fees thereof forfeited.

6.2

Make-up Classes

Those who miss attending classes in the course initially enrolled can avail themselves the opportunity to make up the classes missed, as under -

  1. Booking Classes -
    • Makeup Classes can be booked upon payment of Admin Fees of AED 100 per request, plus  AED 100 for every Class Session booked under a given request.
    • Such classes will be scheduled with other regular groups of the same program.
  2. Change in Schedule -
    • Any further change in schedule will be charged AED 100, and if such request for a change is made after the given booking date, then the fees paid towards the classes previously booked will be forfeited.
  3. Non-Attendance -
    • Classes booked and missed will be forfeited.
7. Standard Operating Procedures, Class Schedules, Code of Conduct and Rights:
7.1

Students are requested to read the Artisanal Chocolate Courses Procedures and Policies, provided upon request at the time of Enrolment.

7.2

Kindly adhere to the class time schedules.

7.3

It is important that a student or students of a group do not disturb the other classes around in any manner.

7.4

Students are required to assist with post-class clean-up and wash-up.

7.5

Food packed and taken out of ICCA Dubai premises is at the students’ risk for Food Safety purposes.

8. Compliance, Termination and Rights:
8.1

ICCA Dubai reserves the right to expel a student for a serious breach of discipline, upon which the Course Fee will not be refunded.

8.2

As part of continuous development and quality delivery, ICCA Dubai reserves all rights to amend the course content, course cost, schedules and procedures and policies.

9. Grievance Resolution:
9.1

ICCA Dubai has policies and procedures in place for the hearing of student difficulties and grievances.

9.2

If a student is not satisfied with the outcome, an independent dispute resolution can be availed, under the jurisdiction of Dubai, UAE laws. The student must agree that damages are limited exclusively to a refund of the course fee for the course selected and that they are entitled to no other consequential, incidental or punitive damages.

10. Additional Details:
10.1

Additional details with regards to course Enrolment and course program will be provided upon formal application of interest to the program.

10.2

Any and all materials including photographs and videos taken during the training session may be used for ICCA Dubai’s official advertising and/or marketing purposes. Your presence at the venue shall be deemed your consent to appear in such material and for the use of such material in which you might appear by ICCA Dubai without compensation. Should you not wish to appear in such materials, please inform us prior to enrolment.

11. Additional Details:
11.1

Visa:

  1. Application for the ICCA sponsored Student Visa's are only for courses that are of one month in duration or more.

  2. ICCA sponsored Student Visa's are applied only upon full payment of the course program and visa fees.

  3. Country-specific UAE Visa and immigration laws apply.

  4. The ICCA sponsored visas  are subject to immediate cancellation upon completion of the course program.

11.2

Accommodation

  • Accommodation (Optional)
    Upon request, ICCA Dubai helps arrange Student Accommodation of choice, offered at preferential prices with select Student Residences and Hotel Apartments subject to their respective Terms & Conditions.

  • Booking Terms and Conditions
    • Rooms reservations are subject to room availability when making payment.
    • If the type of room selected is not unavailable, then in such cases, available room types or other alternatives will be made known to help opt from as a permanent or interim measure.
    • In the cases where no rooms are available, then in such cases, the fees collected towards accommodation will be refunded in full.
11.3

Insurance:

The ICCA offer does not offer any personal medical insurance. International students are advised to get medical insurance of their choice before they travel to the UAE.